Performance Connections International

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Performance Connections Thought Leadership Resource Library Performance Connections provides a wide range of well researched White Papers and Research Reports that contain the latest thinking on employee and customer engagement solutions that address industry specific questions and needs. To gain access, please fill out our registration form here: The Resource Library Registration Form Employee Engagement and Retention The Impact of Employee Engagement on Revenue in the New Economy Ground breaking research on how the new economy is effecting employee engagement and revenue. Leading for Engagement Ten actions you can take to mobilize your workforce around your business objectives. The Great Divide Case A case study on how employee engagement impacted strategy realization in a major technology firm. The Challenge of Retaining Top Talent: The Workforce Attrition Crisis A white paper on the challenge and importance of retaining top talent. How to Retain Your “Top Talent" An article about talent retention in the banking industry. Employee Engagement: The Key to Performance An article about employee engagement in the banking industry. Changing the Behavior of Technical Project Managers An article about improving leadership behavior in technical leaders. Gaining from Training Managing the Culture Clash This article describes the challenges and some best practices when managing a merger of two organizations with differing cultures. Measuring Utility Employee Engagement and Attrition Customer Engagement, Sales and Service Customer Engagement, Sales and Service Leading for Customer Engagement Creating Customer Loyalty - Increasing Collections A detailed case study about improving both employee engagement and customer engagement in the banking industry. HR Executive Case Study A case study on the impact on sales of the Performance Connections ’ Sales Accelerator approach. The Impact of Behavior Modeling Sales Training and Coaching on Financial Product Sales A case study on the impact on sales using the Performance Connections approach to Sales Development. Behavior-Based Sales Team Training Produces a 56% Increase in Revenues A case study on the financial impact of activity management on a financial services company. What You Don't Know About Increasing Sales A Research Report on the unrecognized misconceptions of sales management. Baystate Health Systems Has Found a Cure for Low Patient Satisfaction A case study on improving customer engagement and patient satisfaction at a major health care organization. Retail Leading for Customer Engagement Our goal in this position paper is to define a better way to forge those retail customer bonds by creating customer engagement. Customer Engagement - Environmental Services Leading for Bank Customer Engagement

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