Performance Impact

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Admirable goal, one every business should aspire to, but exceeding expectations is an internal goal. Tell me you will exceed expectations and exceeded expectations becomes an expectation. (I know, that’s kinda ZEN.) Just tell me what you will do every time; if you consistently pull if off I’ll be delighted. Always let the customer judge whether you go above and beyond.

This idea is a paradigm shift for most customers who see vendors as serving a purely transactional role in project deliverables versus one of partnership in helping to shape strategy and long-term outcomes. It has been my experience that our most cost-effective and creatively successful projects have resulted from gaining an invitation to the blank whiteboard in a consultative capacity with key internal stakeholders at project inception. It is there that we can assist our customer in fleshing out objectives and matching those with capabilities. Often, our customers are astounded at what we can do versus what they may have “assigned” to us in lieu of our involvement in the brainstorming process.

Performance Impact has an established, award-winning track record for designing, developing, and delivering customized training solutions since 1986. We have experience and expertise of documented significance in content arenas, including performance management, coaching, selling skills, and product training across multiple therapeutic areas.

Performance Impact is a one-stop shop for integrated meeting production services. From pre-production to on-site execution, we apply cutting-edge technology, state-of-the-art equipment, and creative design for seamless pull-through across your entire meeting and event needs.

In his book The Speed of Trust , Stephen M.R. Covey says, “Simply put trust means confidence.” As an Instructional Design Consultant, it’s my job to build clients’ confidence in my abilities, the abilities of my colleagues whom I partner with to design and develop appropriate solutions, and the capabilities of the company we all represent. As the client that trusted me to develop product training for a launch of a new drug, although I lacked experience in this area, said to me, “Based on your track record and your company’s track record, I’m confident that you will deliver an effective, high-quality program on time.” When I think about that situation, I’m reminded of the importance that a “track record” plays in the trust equation and that confidence or trust is built through actions. I’ve found that practicing the 13 behaviors of “high-trust people” that Covey describes in his work have enabled me to build effective and rewarding relationships with clients. I hope they work for you, too, no matter who you want to trust you! Talk straight. (When I agree with clients’ ideas and opinions, I say so.

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