Phillips Feed

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Products purchased through Phillips Feed & Pet Supply may be authorized for return using certain guidelines. SHORTAGES & MISPICKS: Claims for credit on concealed shortages, damages, incorrect or billing errors can only be authorized by the Phillips Feed Customer Service Department and must be called in within 48 hours of delivery. Claims for unconcealed shortages and damages should be noted with the driver at the time of delivery. RETAILER RETURNS: Phillips Feed & Pet Supply does not guarantee the sale on any product. Though we suggest that overstock products be discounted at the retail level, overstocked saleable product can be returned with prior approval. The restocking fee for this return service is 20% of the price initially paid (including all discounts). Products must be returned within 30 days of purchase. Returns under this category must also be initiated through the Customer Service department. Products purchased as closeouts, price marked, special order, or shop worn, will not be approved for return under any circumstance. FROZEN PRODUCT: Frozen product is covered separately from the above. Since a separate signature is required at time of delivery for frozen items, Phillips Feed does not accept returns for defective packaging, out of condition product, incorrect ordering, or dating, unless identified at the time of delivery. OUT OF DATE PRODUCT: Out of date products are not eligible for return. ALL products eligible for return under retailer return must be within 6 months of the expiration date. COMMON CARRIER / UPS SHIPMENT: Product received by Common Carrier or UPS must still comply with our 48-hour call in policy. Shortages and external damages incurred during shipping must be claimed through the shipper, not Phillips Feed. All returns will be handled in same manner as product was received. MANUFACTURERS DEFECTS / SPOILED / INFESTED PRODUCTS: Product must have been purchased from Phillips within the previous 30 days. The procedure for our customers will be to remove the product and return the packaging to us with the date code. CUSTOMER SATISFACTION: Most of our manufacturers list an 800 number for customer dissatisfaction issues. These calls usually result in a satisfactory “deal” for the consumer. If the customer needs to return through the store, it is mandatory that the customer name and phone number be included and the product be returned to Phillips. To obtain a credit or request a pick up, call our Customer Service Department a minimum of 48 hours before delivery day and they will handle all paperwork over the phone. For each viable return or request for credit, you must have the following information available. For approved returns, a return goods authorization (RGA) will be issued and this form will accompany our driver on your next scheduled delivery. The driver will check the claim form against the products being returned, if they match, he will sign off and leave a copy for your records. A driver cannot accept any merchandise not listed in the RGA. Upon receipt of returns into our warehouse, product will be inspected for any discrepancies and/or incorrect information.

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