Picture Frame Guys LLC

Description

We are a family owned manufacturer of custom-made picture frames located in Seattle, Washington. Our mission is to provide craftsman-quality frames that ship in about 3 business days at a far lower cost than can be found at a retail location, while providing exceptional customer service. Our facility employs the latest in frame-making technology required to build a high quality product. By understanding the latest in computer and automation technology, we are able to employ it when appropriate to ensure that a perfect frame is produced every single time.

Jayeness Molding Co. is Washington State’s leading framing wholesaler serving the picture framing industry across the State. With warehouses in Seattle and Spokane, the company serves both western and eastern Washington. Jayeness’s mission is to provide customers with the highest quality products and services in a helpful and efficient manner. Jennifer Patterson is the company’s District Sales Manager. She has 20 years experience in the framing industry and has worked on both the west and east coast of the United States. The Picture Frame Guys caught up with Jennifer over lunch in a Redmond, Washington restaurant to ask her about her thoughts on the framing industry, including where it is and where it is going and what this means for the individual frame shop.

Although we are use the latest technology in our factory, we are well aware of technology’s limitations in providing exceptional customer service. We understand that it is not enough to sell a high quality product at the best price. Indeed, these are mere requirements to secure your business.

We provide all the materials and supplies that you will need to frame your artwork. In addition to the frame, matting and mounting board which you purchase when putting together your frame package, we also provide hanging wire and pre-installed flexible points that hold the artwork inside the rabbet space.

Once this is done, we involve our team members in finding the root cause for the service breakdown. Instead of just talking about problems and potential solutions, we measure success only if a particular breakdown never occurs again. This ensures that we provide the best level of quality over the long-term.

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