Piercetech

Description

He is expert at conducting needs assessment to complete Business Requirements and Functional Design Specifications for our clients, while on the technological end he designs and implements the actual solutions, taking responsibility for the entire project, including management of production testing and acceptance testing. David Ferrari David has been working in the call center arena for over 20 years. He has worked with all types of call center solutions: ACD, IVR, CTI, Predictive Dialers, Custom Desktop Applications, Business Process Management, and Systems Integration Services.

Piercetech's Social Networking services are based on that state-of-the-art technology, proprietary analytics, experience with Social Networks and years of experience in all facets of call center integration including sales and lead generation, campaign development and enhancing customer knowledge & management through increased utilization of CRM systems.

What are your customers' opinions of your company at the time of their calling? How can that information be used to route them to the most appropriate agent or agent group? How can customers' CRM profiles be made more complete and valuable? How much would it benefit your company if you could proactively contact dissatisfied customers and address their issues? Being able to have your systems and staff make real-time decisions based on this knowledge takes customer service to the next level. Piercetech can show you how, in detail, to accomplish these needs.

A. The principals and core team have been working together and focused on, the contact center horizontal for over 15 years. See the Example Projects and Customers.

Piercetech saves our clients millions of dollars each year via innovative solutions that increase sales, streamline operations, improve service, and drive bottom-line results. Our strategic consulting services, coupled with optional full implementation and project management support, assure our clients of on-time, on-budget delivery with ROI's that are measured in months, not years, while Piercetech's holistic approach takes all elements of your business into consideration to provide balanced solutions without any unforeseen conflicts down the road.

Products & services

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