Plummer & Associates

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As senior consultant with over 12 years of experience in retail executive search, Susan is a master at identifying the unique candidate for the position.

Founded in 1992, Anthropologie, a retailer of unique interior environments, gifts and apparel, operated from a single store. But, its parent – Urban Outfitters, Inc. – saw national chain potential. Envisioning a retailing powerhouse, they needed a merchant who was equally at home with store operations and catalog selling.

Management Teams : Ultimately the management team is our primary client. Whether engaged to fix a problem or take advantage of an opportunity, this team is most familiar with the business need, the intelligence, skills and experience needed for a candidate to succeed. We have learned that our ability to listen, consult and advise is highly valued. Additionally, many recognize our experience of effectively communicating with boards of directors and investor groups as a distinct advantage.

The value segment is highly competitive with very efficient operators. If you cannot operate at this level then you need to focus on your customers lifestyle and build an assortment and services to best meet the customer's expectations. There is no middle road.

Founded in the mid-1980s, Jackson Hewitt, Inc., the organization behind the Jackson Hewitt Tax Service, was close to bankruptcy when Plummer & Associates was asked to recruit a CEO whose mission was saving the company and engineering a complete turnaround.

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