Ponvia Technology, Inc.

Description

Daniel brings nearly 25 years of experience in custom software, new product development, telecommunications and large-scale project management. He has led numerous IT organizations and new product development initiatives for several publicly and privately held corporations.

Outsourcing all or part of your operations can result in significant savings and operational improvement - or a significant failure if not done right. Since customer service is critical to success, allowing a third party to interact with your customers can be risky. Outsourcers need to become an extension of your company and be transparent to your customers.

At Ponvia, our team of experts provides a deep, un-biased, vendor neutral view of the industry. We offer short-term or long-term engagements. Contact us to help craft the services that meet your unique needs.

From a people perspective, we know that people that are the voice and face of your organization. Your agents, front and back office personnel, management teams, and operational teams enable and empower your workforce. Our team will help build the architecture to plan, manage, and measure your workforce. We have deep experience in areas such as staffing models, compensation, training, and quality.

With the dynamic pace of business change today, defining the right strategy and implementing the right solution can be a complex and confusing process. Our philosophy is to provide unbiased, vendor neutral, strategic advice that enables our clients to achieve their desired results.

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