PowerMax

Description

Sometimes it’s a problem that is covered by the manufacturer’s warranty, and we’ll help any way we can to interface with a manufacturer who is too large and/or guided only by policies (or worse yet, dedicates too little resources to customer service) to make it easy for a customer to get them to honor their warranty easily. For the life of me I can’t understand manufacturers who instruct customers to “take their product back to where they bought it” when it’s six months into the warranty and is going to have to go back to the manufacturer one way or another anyway. (And sometimes these same manufacturers then tell us we can’t return that very same product because the owner of the product needs to deal with them.

In addition to the below warranties on Apple products, we're happy to facilitate communication with manufacturers of non-Apple products at any time (some of them are notoriously hard to communicate with) and do everything we can to make sure manufacturers honor that commitment.

We also understand -because we hear this constantly from our customers- that there are very few places anymore where conversation is encouraged, where the company has a personality, where you can share information and get opinions about the latest happenings in the Apple world and still get a great deal. A place where real live people man the phones, personally manage their emails, and genuinely enjoy walking through the door every morning because they get to do just that... in many cases for almost two decades.

I guess you could say they’re often banking on the idea that the company is big and dumb and will honor something unreasonable just because they are big and dumb. We hope that our customers appreciate that PowerMax isn’t a dumb company, because while you might be able to take advantage of someone dumb, overall your relationship with that company won’t be a very beneficial one, because, well, they’re dumb!.

So, sometimes the customer has it wrong, and the demanded solution is just not going to make the problem go away. Or maybe the demand just isn’t reasonable, like those who want a merchant to replace a product that’s already covered under a manufacturer’s warranty and the manufacturer dictates a repair strategy only.

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