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He inspires entrepreneurs to be catalysts for positive change in their customers’ lives through providing exceptional service, offering expert, reliable information, and by going the extra mile to establish long-term relationships based on mutual respect and trust.

Charlie sees the role of the entrepreneur as having the ability to bring happiness to an unhappy situation, to provide hope where there might otherwise be none. His work with coaching clients and Insiders’ Club Members, as well as the advice he provides on his blog and through various media channels, is dedicated to helping business owners recognize this power.

July 7, 2013 – The Most Effective Way to Acquire NEW Customers! - “When a customer hears about your product or service, his first reaction is to go online to read reviews and commentary about your company and your offering. They want to know all their options. They want to be savvy buyers and look for answers.

June 16, 2014 - 11 Tips for Getting Your Customers to Make More Referrals - “People are much more likely to send you referrals the moment you’ve created value for them and they’re feeling great about you. At that moment, ask them to provide you with the name of someone else who could benefit from your service.

June 03, 2013 – How To Mine Your Customer List For Sales Gold - “When it comes to increasing profit centers, the outcome is dependent upon your approach and strategic thinking.

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