Pro Prints

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Pro Prints FAQ Which credit cards do you accept? Can I cancel my order? I canceled my order but I haven't received a credit yet. How long do credits take? Can I return an item that is damaged or defective? What happens if the item I ordered is not available? Why was I charged sales tax on my purchase? How long will it take to receive my order? Can I have an order shipped to my P.O. Box? Can I ship my order to a different address? How are shipping charges calculated? Shopping FAQ Which credit cards do you accept? Visa and Mastercard cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Regretfully, American Express or Discover are not accepted at this time. Back to Top Can I cancel my order? Yes, you can, as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions. Back to Top I canceled my order but I haven't received a credit yet. How long do credits take? We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top Can I return an item that is damaged, defective? If you receive a damaged package file a claim with carrier (UPS). If item is defective call Customer Service. Personalized items are not returnable unless defective. Back to Top What happens if the item I ordered is not available? Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation: Offer an ALTERNATE selection of equal or greater value. Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment. CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top Why was I charged sales tax on my purchase? State tax is applied to an item if Pro Prints or the shipping vendor conducts business in the shipping address state. Back to Top Shipping FAQ How long will it take to receive my order? The standard shipping time for orders shipped via UPS ground is 5-10 days. Back to Top Can I have an order shipped to my P.O. Box? No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O.

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