Pro Solutions

Description

About Pro Solutions: Janet Quinn Dennis Founded Pro Solutions in 1996. Her firm specializes in HOA Delinquent Assessment Collection and & Mediation. The business has grown in the past 14 years. Her staff is dedicated to providing stellar customer service to their clients in collection of delinquent assessments as well as Mediation. In 1992, Janet became a Certified Mediator. She volunteered her time working with a community based mediation service providing free services to the community. It was her way of “paying it forward” to those that cannot afford ADR. Janet performed many mediations for her CID clients and truly believes that mediation instead of litigation works for many people, parking, pets and petunia issues and benefits our communities. In 1980, Janet developed and managed a CID department within Tarkington, O’Connor & O’Neill, a San Francisco based firm. The firm provided collection services for our clients, first exclusively with judicial foreclosure and then by non-judicial foreclosure.

Our mission is to provide professional, but caring, collection services to the community association industry with a need for collection of delinquent assessments. Our sole focus is the integration of that delinquent owner into the community at large. This is achieved through communication, commitment, and caring people who maintain the elevated standards of our founder, Janet Quinn Dennis. To support this commitment , and improve the services offered to our clients, we continually invest in new technologies, review our processes, and most importantly, train our people to understand those principles.

Processing demands in escrow whether it is a sale by the current owner to a new buyer or whether the lender has already foreclosed and is now flipping the unit to a third party. Consideration on whether any part of a special assessment can be paid by the lender in the escrow. We specialized in working with brokers and lenders on short sales. Negotiation is certainly the key. Our goal is to protect the HOA and not reduce any principal amount. Review of disclosure documents in escrow a key factor in negotiation.

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