Proactive Computer Solutions, Inc.

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Description

What We Do & The Clients Proactive Computer Solutions Serves

At Proactive Computer Solutions, Inc., we provide a wide range of IT related services to nonprofits, associations and small to medium sized businesses in the DC Metro area. Those services can be as simple as resolving an error message on a staff persons workstation to something more complicated such as designing, implementing, maintaining or upgrading our clients' computer networks. Please visit our website at www.proactive-computer.com or call us today at 301-442-6500 to learn how we can help your business !


The Proactive Computer Solutions Approach

Proactive Computer Solutions wants to be your information technology partner, not just another IT vendor. As your information technology partner we listen to your needs & learn about your business, business processes, & how you use technology. We then develop the best solution to meet your budget & what you would like to accomplish with technology. Our IT solutions go beyond solving “today’s” problem which reduces future issues. This approach, along with customer service that exceeds our client’s expectations and the quality of our work is what makes Proactive Computer Solutions, Inc. unique.

All of our consultants have over 10 years of industry experience and are Microsoft certified. They bring broad knowledge from working with the “Big 4” consulting firms as well as best practices from years of working with clients of various sizes & industries to each engagement. As your outsourced IT department, our patient & conscientious consultants will manage it as if it were their own.



Benefits Of Outsourcing Your IT Function With Proactive Computer Solutions
* Faster start & completion of information technology projects.
* Reduced labor costs.
* Decreased management overhead.
* Access to specialized & quick changing information technology resources.
* More accurate information technology budget forecasting.
* Supported by the team of Proactive Computer Solutions’ professionals rather than one or two internal staff ensures continuity within the information technology function.
* Information technology support & services that are scalable & flexible to meet your organization’s changing needs.
* Ability to focus your organization’s resources on its core competency rather than IT.



Proactive Computer Solutions, Inc. offers a wide array of information technology services that we are constantly expanding. Below are some of the services we provide to our clients:

Network/Infrastructure Services
• Network design, implementation, upgrades & administration.
• Network assessments.
• Deployment, upgrades & administration of Microsoft Exchange email servers.
• Wireless network design, setup & administration.
• Planning & management of the technology aspects of office moves.
• Deployment, upgrades & administration of BlackBerry Enterprise Servers.
• Network storage solutions.
• Monitor network health & performance.
• Network switch, uninterruptible power supply & firewall installation, configuration & maintenance.
• Server performance optimization.
• Data backup & safeguarding solutions.
Remote Access Services
• Microsoft Terminal Server setup.
• Citrix implementations.
• Virtual Private Network deployment (VPN).
• Microsoft Outlook Web Access installation.
• Smartphone (BlackBerry, iPhone & others) support & training.
• Internet Service Provider selection & coordination.
• Redundant Internet connection configuration.


Help Desk Support Services
• Onsite & remote assistance with desktop & laptop computers that are slow, crash or freeze.
• Hardware & software purchasing advice.
• Deployment of new laptops & desktops with “standard/uniform” configurations.
• Microsoft Office & other application rollouts & upgrades.
• Printing issue resolution.
• “How to” software assistance.
• Audio/visual presentation setup.

Technology Management Services
• Temporary information technology staffing for positions from help desk to chief information officer.
• IT budget formulation.
• Assistance recruiting & selecting permanent information technology personnel.
• Disaster planning, preparation & recovery.
• Inventory & management of information technology assets (hardware & software).
• Preparation of IT policies & standard operating procedures covering acceptable use of company IT resources, security & more.


Security Services
• Firewall installation, configuration & maintenance.
• SPAM reduction solutions.
• Spyware protection.
• Antivirus application implementation.
• Network security assessments.
• Spyware removal.
• Wired & wireless network hardening.
• Virus remediation.

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