RCCSP

Description

Certification consists of two parts: the course and an online certification exam. The exam is administered over the Internet, may be taken following the course from the candidate's home or office, and consists of 100 exam questions which must be completed within a single 2-hour sitting. The exam is pass/fail, and candidates must achieve at least a 75% score in order to obtain certification. If you do not pass the exam on your first attempt, a second administration can be scheduled for a $79 retake fee. You will receive more exam information on site during the class.

Telecommunication Fundamentals training course is essential if you are new to the industry, have experience in data networking and are in the process of converging your telephony and data network infrastructures, or are responsible for implementing or supporting telephony services.

"This is one of the better training courses I have had. It really helps you analyze your current processes and gives you ideas for change.

This 5-day intensive training course introduces participants to underlying concepts and practical applications of call center metrics, data analytics, reporting, Six Sigma design, and the mathematical and statistical bases for high-performance call center re-engineering. Individuals attending this entry-level service engineering boot camp will return to their support centers with practical, real-world knowledge of how to prepare information for effective call center reporting and how to design call center processes to deliver the highest quality service with minimal wait times.

Fact sheet

Products & services

Similar companies nearby