RTI Software

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Founded in 1990 and headquartered in Illinois, RTI is the #1 developer of Customer Relationship Management (CRM) systems for technology companies. RTI's mission is to provide the most cost-effective software for managing relationships with your customers.

Retaining your customers is a critical factor in being successful. It is much more expensive to get a new customer than it is to retain an existing customer. Customer retention requires that you have a more personal relationship with your customers and provide multiple methods of communication. Many people in your organization have contact with your customers: sales people, customer support reps, consultants, management, and, sometimes, developers. Customer Relationship Management enables you to provide information about all these relationships and contacts with each customer.

Founded in 1990, RTI specializes in developing CRM solutions for technology industries including markets for Software, Information Technology, Telecommunications, Healthcare, Biotechnology, and Pharmaceuticals. RTI is recognized as a top proponent for making affordable business process functionality solutions available to businesses worldwide. With offices in Chicago and Boston, RTI provides Enterprise CRM at a fraction of the cost of most alternatives, deployed in days, with a typical ROI of 3 to 6 months.

As the the #1 developer of Customer Relationship Management (CRM) systems for the software industry, RTI can help you improve communication within your company and with your customers, to increase customer satisfaction at every level. Today's software companies can benefit from the integration of support, defect tracking, and release management that is the foundation of the RTI CRM solution. Improve your ability to provide responses to customer problems by contacting RTI for more information on our web based customer support solutions.

Today's software companies are challenged to provide fixes to customers and to understand what changes are in every release of their products. RTI offers an integrated CRM software suite that provides release management in addition to support/help desk and defect tracking functionality. CustomerFirst addresses customer and technical support, development/defect tracking, quality assurance, hardware and inventory management, maintenance contracts, time tracking and billing, and more.

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