Razzo Link, Inc.

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4. Remain Calm: The poet Rumi says, “Raise your words, not your voice. It is the rain that grows flowers, not thunder.” Now, this may not be the most pragmatic of undertakings, but there is a lot to take away from this idea. Rather than retorting to your customers’ emotions with the same ferocity as they might have, lowering your voice and speaking more slowly reflects on your customers and enables them to settle down and speak more rationally. Then, both of you can approach the situation on a calm, clear platform unaffected by any initial emotional pretense. 5. Cooperate.

We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if a third party conducts the survey. Participation in our customer surveys is voluntary.

3. Be open: Listening with aims to understand, rather than listening with the intent of replying is the best way to not only hear your customer out, but to gain their respect. Even if you already know what they’re going to say, allowing them to fully express their concern and then collectively creating resolution together enables a better connection between your customer and your business.

A “cookie” is a small data file that can be placed on your hard drive when you visit certain Web sites. Razzolink may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-Razzolink Web sites where you are prompted to log in or that are customizable, you may be required to accept cookies.

2. Communication of the Process: Keeping your customers in the loop about what’s going on and holding authentic conversations with them is a powerful way to not only diminish any negative feedback you could receive from them in relation to their issue, but is also strengthens the trust they have in you as their business provider. And having a trusting relationship with you is more valuable than, well, anything, really.

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