Reality Check Mystery Shoppers

Description

Reality Check Mystery Shoppers (RCMS) has been in the mystery shopping business for over 10 years and currently service locations throughout the U.S. and Canada. RCMS provides mystery shopping services in industries such as restaurants & cafes, retail stores, hotels, resorts, grocery stores, internet shopping, service stations, and many other concepts. Our clients include large nation wide chains, as well as local and regional operators. We would be glad to provide a reference list of clients you can contact concerning our services. Mystery Shopping Basics The mystery shopping process is designed to test company standards and customer service techniques. Shoppers are sent in by RCMS to pose as customers, and initiate service in stores. These mystery shoppers follow guidelines provided by RCMS, to evaluate employees according to standards that are put forward by the company. Evaluations are completed by the shopper and submitted online to RCMS. These evaluations are compiled, verified for accuracy, scored, tracked, and provided to the company in customized formats.

If you would like more information about Mystery Shopping Services for your company , just fill out the form below, and we will contact you with more information. We will be glad to provide you with a concise price estimate, and a reference list of clients you can contact about our services. We absolutely guarantee that any information sent us will not be used for any purpose other than to establish viability of working with RCMS, Inc. Your information will not be lent, sold, or given to any other company for any other purpose.

We provide information about mystery shopping that you won't get from other shoppers, chat rooms, or bulletin boards. There is a lot of misinformation out there. We want to arm you with as much knowledge about the industry as possible. We believe the best shoppers are the most informed.

· Cash register & customer counts · Product Quality · Availability of Promotions & Marketing Material · Facility conditions · Employee Appearance Mystery Shopping is the one process that sees customer service through the customer’s eyes, and provides the tools to make improvements and reward high-level performances. Mystery Shopping is most effective when a trend can be established. We recommend a minimum of 2-4 visits per store each month. Anything less is still accurate information, but by the time a trend can be established, conditions may have changed, thus making the data less meaningful. With a Reality Check Mystery Shopper program your business receives measurable data to provide feedback and motivation for your operation. You can objectively compare different locations, shifts, and employees using the same standards.

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