Reality Simulations, Inc

Description

It is the responsibility of each Reality Simulations, Incorporated customer to know the contents of this publication and all subsequent updates or revisions of the RSI House Rules. By the act of participating in any game produced by Reality Simulations, Incorporated each customer agrees to abide by and be subject to the policies published in these rules. The contents of these rules provide information on the policies under which we at RSI moderate all of our games. These policies have been established so that we may provide equal and impartial treatment, as well as consistent and professional service, to all of our customers. Please read the following rules and cooperate with them. This will ensure that all players can enjoy our play-by-mail gaming services and that we can provide them in a consistent manner. RSI maintains an open ear to the concerns of our customers. Questions and suggestions for policy improvement should be directed to our Customer Service Department. All policy questions and suggestions are carefully reviewed by RSI for the purpose of continually improving the quality and fairness of our service. Customer feedback is taken into account with the publication of each successive edition of the RSI House Rules. Please note that throughout this document, Duel2 or DM refers to the game formerly known as Duelmasters. Advanced Duel2 or ADM is the advanced version of the game. CUSTOMER ACCOUNTS The first time you request to be placed in an RSI game, you will be assigned an RSI customer account in your name. Each of our customers is assigned one permanent account number. One account number is all you need for all of your games. If for any reason you are ever assigned more than one RSI account number, please inform us and we will combine the two accounts into one. Deposits. Your account balance is the amount of money (in U.S. dollars) that you have to your credit at RSI. Any time that we receive money from you, we will deposit it into your account. Deductions are made from the balance of your account each time we process one of your game turns or provide an additional service that you have requested. Each time we process one of your game turns we will provide you with a customer accounting statement with a record of your current balance along with recent account activity. Many of our customers choose to make payments to their account with a credit card (see Credit Card Payments, below). All funds that you send to us should be in the form of a check or money order payable in U.S. funds and drawn from a US or Canadian bank. Canadian or foreign customers may make checks payable in U.S. funds simply by writing U.S. next to the dollar sign printed on the check. Each check or money order that you send us should have your account number written and clearly visible on it. If the writer of a check is not the same person as the owner of the account to which the check is being deposited, the name of the account holder should also be written on the check, next to his/her account number. A maximum US$5.00 charge in addition to any bank return charges is applied for each check returned by the bank as uncollected due to insufficient funds, etc.

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