Roberts Assembly

Description

How does a customer request an assembly? Once furniture arrives in the home or office, customers can call our office to schedule an appointment. All appointments will be made in window time increments of anywhere from 1 to 4 hour time frames. Please have the place of purchase, item name, model and SKU# from box or receipt available when calling. Customers are scheduled according to available openings, and the work is usually completed within 24 –72 hours (in most cases) depending on availability of assemblers and prior service calls. Is there a minimum order for assembly? Yes, our minimum charge is $65. Does Robert's Assembly assemble floor models for retailers at on-site locations? Yes. We do require a minimum service call of $65. However, prices are based on a per model/SKU basis. Call the office for details. Are there any travel charges? Possibly. There are no travel charges provided the customer lives within 25 miles of an assembler and/or meets a minimum assembly price of over $200.00. Customers will be informed of travel charges, if any, at time of scheduling.Who should the customer call when changing or canceling the assembly? Customers should call the office at 951-303-6494 during regular office hours: Monday –Friday 9:00 a.m. –5:00 p.m. and Saturdays 9:00 a.m. –12:00 p.m., the day prior to the scheduled assembly to change or cancel the appointment, or as early as possible on the day of the scheduled assembly. Robert's Assembly has voice mail available 24 hours a day, 7 days a week . Will the assembler move the furniture? Not ordinarily.* Assemblers will NOT move the furniture before or after delivery. It is the customer's responsibility to have the furniture placed in the room where it is to be built PRIOR to assembler's arrival. If having furniture delivered from retailer, please have delivery personnel put it in the room or carry it upstairs at the time of delivery. Robert's Assembly personnel will not relocate cartons upstairs or move them from one room to another. A space of at least THREE TIMES the WIDTH of the carton should be cleared. Once built, the assembled furniture will be positioned in the room. * Moving the new flat packed cartons after delivery* or pre existing furniture from room to room or relocating to another floor IS NOT included in the initial assembly quote, however, can be included for an additional charge. No discounts of any kind apply to moving charges. *Relative to delivery services outside Robert's Assembly. Does Robert's Assembly provide pickup and/or delivery services? YES, for a nominal fee (varies according to individual customer's request, size of load, etc.), we will pick up and deliver your item(s) with or without assembly service requests. Who have you assembled for? We have assembled home and office furniture for more than 25 years for police officers, firefighters, doctors, lawyers, accountants, insurance agents, principals, teachers, celebrities, large and small companies, and many other customers and clients of retailers that sell RTA furniture. We're licensed, bonded and insured.

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