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Description
The primary goal for our NOC is to troubleshoot and resolve issues remotely. When that isn’t possible, our service dispatch team springs into action. As part our service contract with each client, Diversified Media Group establishes a service level agreement (SLA) to formally define the different levels of monitoring, service, and reporting. This agreement is negotiated to define the common understanding of the services, priorities, responsibilities, guarantees, and warranties DMG provides to each client.
Diversified Media Group (DMG) is part of a family of companies that serves as the communication backbone for corporations throughout the world. Our sister companies are Diversified Systems (DS) and SKYWEB Digital Media. We are privately held, employ more than 230 people globally, and produce revenues of over $180 million annually.
Next Generation HD Content Distribution System SKYWEB in partnership with DIRECTV is proud to present the next generation HD content distribution system for the Hospitality and Corporate Enterprise Markets. The Pro:Idiom® encryption technology-compliant COM1000 HD system, with its compact modulator design, promises a cost reduction over existing technology, while providing enhanced functionality and serviceability.
We are, first and foremost, a preeminent managed-network service provider. With DMG to manage and maintain your network, you’ll gain a distinct competitive advantage in your field. Our world-class Network Operations Center (NOC) can effectively manage and monitor all of your infrastructure data, 24/7/365, using our proprietary SNMP modules. And our Technical Network Team is ready to meet your needs with remote or on-site emergency services.
And DS is driven to provide clients with more than hardware and software; more than engineering design and installation. Diversified’s mission, philosophy and underlying core values are focused on quality, integrity, and respect. When the project is complete and the punch-list finalized, it is our intention that each client will have come to recognize and appreciate these attributes.
Fact sheet
Company contacts
- Larry Casserly
- Manager
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