SSI Statement Systems, Inc.

Description

A Fortune 100 company had a huge customer database, but its IT department couldn’t respond quickly enough to requests for specific customer selects. Because the appropriate data could not be obtained quickly enough, our client was losing customers to competitors’ offers. Our client needed the ability to select customers by a large number of changing criteria – and they needed it within 48 hours following the request. After our client turned over the process to SSI, we were able to deliver custom-selected data on time every week for the entire two-year program.

Because security and reliability are our number one concern, we use rigorous precautions to safeguard your data. We regularly participate in extensive risk-assessment security reviews. We provide disaster recovery services to numerous clients and have entered into several partnerships to ensure our own ability to recover from any disaster quickly, with no loss of data.

We handled redemptions over a two-month period, with daily personalized fulfillment of packages containing multiple personalized inserts. All redemptions were completed with 100% accuracy, as well. The project went so smoothly, with a minimum of client resources, that the CEO of our client company included this success story in his report to his board of directors.

At SSI we know that the most crucial aspect of communicating with existing customers is getting the data right. Nothing makes a company look more inept than addressing customers incorrectly or trying to sell them something they already have or don’t need. Even worse, sending letters or invoices to outdated or incorrect addresses is a waste of time and budget and can reduce your ROI significantly. For example, we know that for many businesses, the customer base is quite mobile and, therefore, new customer information is often incorrect or incomplete.

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