Sage Valley

Description

Talk with pet owners from near and far and you'll hear common concerns about boarding services they have used. At Sage Valley we listen to our customers. We process any and all feedback and build anything we can into providing better care for our furry guests. We aim to represent the future of dog and cat boarding, not the past. Here are a few of the concerns in our industry and how we approach them at Sage Valley: General Questions: Q. The owner or manager was rude to me. You can contact Co-owner Tom Allen at anytime via tom@sagevalley.com and share this type of information. It will be resolved promptly and professionally. We can't say how, because everyone loves our staff. Q. He seemed very stressed. We never just tuck our guests away to get stressed. Because we document all of their behavior in a daily journal, we can note stressed pets and can move them to another kennel where the environment may be less stressful. Once we find a comfy spot for our nervous guests, we make note in their file to ensure they stay in this comfy area during all of their ensuing stays with us. Q. The facility smelled bad and seemed dirty. We take pride in how clean our facility is. Our daily procedures include multiple cleanings, not just one at the day's start. This ensures that as messes are made, they get cleaned up which means your pet is less likely to go home smelling bad. Q. It was really overcrowded with too many dogs and not enough handlers. We employ one supervisor for every 15 dogs we have stay with us and hire seasonal help to ensure this during our peak summer months and during the holidays. Q. They only offer one type of food, and we couldn't bring our own food. This is not fun for anyone and will likely lead to an unhealthy situation such as diarrhea, an upset stomach, weight loss, lethargy, and undue stress. When your dog stays with us, we strongly encourage you to bring your own food if you like. We offer Canidae Brands dog kibble if you like. We carry the entire line of their kibble. Q. They didn't follow my feeding or medicine instructions. We know how important these can be for so many pets. We take every precaution to make sure feeding and medication instructions are followed to a tee. Q. I had to come back early from my trip because I couldn't pick him up after 4 pm without being charged another day. Proudly we have eliminated all of the extraneous pick-up and drop-off constraints as well as all of the fees associated with them. At Sage Valley, you simply pick up and drop off when we are open at the times that work best for you, even on Sundays and most holiday weekends. Our boarding rates are simply applied to the nights you stay - just like a nice hotel. We don't charge you for a bunch of extras that a boarding facility should be providing anyway. We welcome you to come in for a tour and ask as many questions as you want. We'll give you straight answers and help you make the right decision for you and your pet. Q. Do you have any testimonials from parents of dogs that attend Sage Valley Yes - you can check out our testimonials page by clicking here Boarding Questions Q.

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