ServiceCentral Technologies, Inc.

Description

ServiceCentral supports service network management of third party service partners, providing warranty validation and entitlement on sold product, authorizing repair and parts, and processing parts orders. In order to continue growing your service network and service offerings, you must have the ability to attract, manage, and properly compensate service providers. Service providers must also be able to efficiently get support and get quick access to warranty parts.

About the Author Steve Teel is President and CEO of ServiceCentral Technologies, and has been in the software, telecom and logistics industries for over 20 years. He lives in Atlanta Georgia and enjoys playing drums, golfing, and hiking in his spare time.

ServiceCentral Technologies, Inc. provides hosted reverse logistics, service and repair management software solutions that enable companies to transform the service chain into a profit stream. Their product suite is for use anywhere service and repair activities occur including repair depots, authorized service centers, service counters, retail stores, call centers, and online channels.

About the Author Al is an information systems professional with over 25 years of experience delivering a broad range of technology solutions to a diverse global client base. Al is responsible for the data center architecture and technology platforms as well as provides implementation assistance to our global customers. Additionally, Al also holds a GSEC certification in information security.

You are the company’s IT Director and the Business Development Director comes into your office and says, “Great News, the deal with Big Global Manufacturer has come through and I need you to get ready to deploy our solution and integrate into their backend in 60 days.

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