ServiceMaster of Seattle

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Michael Mack President / Chief Executive Officer mmack@soseattle.com Mike has been with L & M Services and in the disaster restoration field since 1989, Mike has one of the strongest operating backgrounds anywhere in ServiceMaster including the company owned and Management Services division. As President and CEO, Mike is responsible for all operations in the two operating divisions comprising five production departments as well as all the sales and marketing for the two operating divisions, which he manages through five divisional sales managers. Before coming to L & M Services, Mike spent 10 years with Ernst Home Centers in which he occupied various positions necessary to the successful functioning of a large retail home center. Supervising 30-150 employees and managing a complex retail store with sales of over $5.5 million per year, Mike came to L & M Services as a uniquely strong operator and powerful force in the functioning of its operations. Mike utilizes a rare combination of seemingly unlimited energy, incredible ability to learn quickly, abundant raw intelligence, wisdom way beyond his chronological years and, most importantly, a deep commitment and total dedication to L & M Services, our staff, customers and goals. Mike also currently serves as the Chairman of the ServiceMaster National Franchise Counsel and a memeber of the DR Task Force. Michael's certifications: Six Sigma Yellow Belt 2002 & Green Belt 2003 SMC/SRM: Water Damage Restoration Training Mold Remediation 101 Mold Remediation 202 Quality Service Contractor 1997 Commercial Property Loss Series/Large Loss Managment. Mold: EPA/WSU Managing Mold & Moisture to Protect People & Property. Restoration Consultants Remediation Technician Training. IAQA Certified Mold Remediator CMR 01846. DriEaz: Dri-zone Applied Structural Drying. Prism: Certified Carpet Colorist. Dan Olson Vice President / Chief Financial Officer dolson@soseattle.com In his ninth year with SOS, Dan is no stranger to ServiceMaster having held various responsible positions with The ServiceMaster Company as well as having owned his own ServiceMaster On-Lo business. Following three years as production manager in a ServiceMaster owned operation, Dan Served as Regional Operations Manager in the Mid-Atlantic area. Dan spent the following three years as ServiceMaster On-Location (OnLo) Program Development Manager during which time he created developed and integrated all the On-Lo programs, processes, procedures, controls and systems for all ServiceMaster On-Lo franchisees. In 1982, Dan started his own ServiceMaster On-Lo franchise in Bellingham, Washington, and ran this business successfully until its sale in 1986. From 1986 to 1988, Dan functioned as Accounting Manager and Controller for a ground transportation company serving the airline industry. From 1988 to 1991, Dan served as Distribution Manager for Unibind, a provider of industrial office products and systems. Dan brings a varied and strong system background to SOS. Dan is dedicated to the very best possible administrative and system support to the sales and operation divisions. Dan has a heart for people and for helping SOS ensure that it places priority on ServiceMaster

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