Service Assurance Corp

Website Links

Description

Service Assurance was founded in Memphis, Tenn., in 1989 by Mark Giannini. The company originally operated to service midrange and mainframe computers in the region, but as the technology industry began to grow, so did Service Assurance. Emerging from the leasing business, Giannini and the company’s first employees found that customer service from manufacturers and computer stores was typically slow in that era, and they set out to create a company that was built on superior service. The mission: provide assurance to business owners and individuals who were unfamiliar with new technology products and trends. Giannini would soon hire Kelli Mitchell as a salesperson, and Mitchell would later gain an ownership stake in the company. Today, Mark and Kelli still operate the company with the same basic principles that they did 20 years ago. Service Assurance has grown and thrived in the market by moving at the speed of the technology industry. A company that started with one founder and 10 employees in its first year has grown into a business that is the largest IT support and outsourcing organization in the Mid-South, serving clients in more than 40 states. Here’s a timeline that details how our company has grown with changes in technology over the past 20 years: 1989 – Founded in Memphis, Tenn. 1991 – Sold midrange business in an effort to move into the PC market. Rapidly changing technology forced the company to learn to adapt. Early to mid-1990s –The advent of the Internet and the more common use of cellular phones also allowed the company to grow and reach new consumers who had previously been unfamiliar with computer technology. 1999-2000 – Y2K “scare” prompted Service Assurance to ramp up business preparedness and disaster recovery products and services. Y2K came and went without any problems, but it enabled the company to evolve and better serve its clients. Sept. 11, 2001 – On a day that left a mark on American history, Service Assurance and many other small businesses in the technology industry were forced to re-think the way they “did” disaster preparedness. It began a period of trying economic times for businesses across the country, but it also allowed Service Assurance to refine its offerings and business model to grow and adapt. 2004 – Handheld devices really began to take off with information traveling faster than ever before. Service Assurance helped its employees address consumer needs faster than ever, as well. The proliferation of mobile technology changed the way our customers communicated, and it changed the way we delivered service to them in many ways. 2003-2005 – “Hurricane Elvis” in Memphis and Hurricane Katrina in New Orleans devastated regions of the South, prompting Service Assurance to offer PackRat – a data backup and recovery service that enables clients to safely and securely store key information off-site, safeguarding them against infrastructural damage at their place of business. 2008-2009 – Similar to the country at large, Service Assurance has undergone many changes to become the company it is today. We’ve formed new partnerships to help us provide unparalleled services and solutions to our clients.

Products & services

Similar companies nearby