Service Evaluation Concepts, Inc.

Description

Service Evaluation Concepts, Inc. (SEC) is a Customer Experience Management Resource with a core competency in the administrative process of the methodology commonly referred to as "Mystery Shopping". SEC was founded in 1987 to empower decentralized businesses to evaluate the face-to-face customer experience.SEC is a leader in Customer Experience Management (CEM), helping industry-leading businesses understand behaviors and improve the customer experience. In a world where competition is global and where knowledge and technology rapidly flow across cultural boundaries, successful businesses need to be responsive to market changes and customer expectations.SEC specializes in administrating large-scale national programs. We focus on the unique needs of enterprise, from industry to industry, applying over 15 years of experience to each and every program we manage. We consciously seek out companies who are leaders in their industry and who have a commitment to employee and customer satisfaction. We only consider projects where our skills and resources are aligned with the clearly-defined objectives of the engagement. This is essential because our approach requires a true partnership with the client we serve, so that SEC becomes an extension of their organization.

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