Service Intelligence Inc.

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Description

The Leader in Customer Experience Optimization™ For over 13 years, Service Intelligence has specialized in customer experience optimization within the retail, restaurant, and petro-convenience industries. With operations in the United States and Canada, and affiliates throughout the world, we currently provide evaluation services and consultative guidance to some of the top consumer brands. Our service offerings, coupled with our geographically dispersed network of certified mystery shoppers and our web-based information management platform enable us to deliver informative and impactful solutions.Brand loyalty, frequency of visits and average purchase per visit are all directly linked to customer perception and the overall customer experience. Ensuring that customers consistently leave your business with the desired perception is an ongoing challenge. In an increasingly competitive marketplace, responsible management employs the tools and resources necessary to obtain competitive advantages. Anonymous mystery shopping and revealed site evaluations are powerful tools to measure:

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