Shadow Tour, LLC

Description

We recognize the future is always unknown for riders committing to a century ride months in advance. To help make the decision a little easier, Shadow Tour has implemented an innovative new policy. We offer all paid riders Refund, Rollover, and Transfer options. This policy recognizes that we all occasionally experience unexpected issues, injuries, hardships, and tragedies that impact our lives, and more specifically, riding plans. To institute a uniform process that helps distribute some of the risks of these unforeseen circumstances, riders will have the following options relating to their Shadow Tour and ST Promotion paid registrations: 1. General a. Refund: Riders may request a refund of their Registration fee up to one month prior to the date of the event for a flat $30 fee, which will be applied to the net refund. Optional items are refundable. Any processing fees charged by Active.com are non-refundable. Refund forms must be mailed and postmarked not later than one month prior to the original event date. b. Rollover: Riders may roll their exact Registration, including all optional items, over to the next Shadow Tour/ST Promotions ride indicated on the Rollover form. The cost of the rollover is $20 and may be requested up to two weeks prior to the date of the original event. The Rollover option is for a single use and may not be repeated at the next ride. Rollover forms and new event application must be completed, mailed and postmarked not later than two weeks prior to the original event date. c. Transfer: Riders may transfer their exact registration, including any optional apparel items and BBQ/food purchases to another rider at the same event for which they registered (same date). The cost of a transfer is $5 and may be done up to one day prior to the event. The Transfer may be done by mail or in person at the Friday packet pick-up the day prior to the event. 2. Process: Link to Refund/Rollover/Transfer process ( click here ). 3. Summary: It’s our intention to help riders get the absolute best price possible for all our rides by registering well in advance, while still providing some relief if plans unexpectedly change. As everyone knows, hosting large events are expensive projects involving permits, police support, remote port-a-johns, insurance, high fuel costs, volunteer expenses, pre-ordered apparel items, charitable donations, and operational support. As with most strong alliances, we think it’s fair that some of the risks associated with participating as a rider, and producing a large century ride as an organizer, be shared. This policy was created with years of experience and rider input. We hope it meets most riders’ needs. We know, for sure, that anything we offer is better than the flat “NO REFUNDS FOR ANY REASON” policy of most rides in Southern California. 4. Updates (Jan 19, '10): a. Policy Updates: First and foremost, please follow the policy as written and comply with deadlines. Please don't call, email, or confront staff/volunteers insisting on modifications. We literally close the books on each option exactly on time. Allowing exceptions is unfair to other riders who comply with the deadlines.

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