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In the case of RM Foods, Siegmund said the company has benefited from more accurate reporting and improved visibility. This enables employees to provide customers with a better experience, according to ZDNet – something that is imperative for any company in the services industry.
Enterprise resource planing strategies for many service providers are constantly evolving. Regardless of the industry they work in, businesses are continually looking for ways to provide more adaptable solutions to gain more insight into their operations and how they offer services.
"There is little question that heavy equipment manufacturers, recognizing the trend of extended asset refresh cycles by the operators and owners of their products, are looking at services as a way to both bolster customer satisfaction and drive incremental high-gross-margin revenue. Indeed, not only will heavy equipment manufacturers invest in improving services delivery, but the balance in many companies will shift from 'products and services' to 'products as service platforms,'" says Simon Ellis, practice director for IDC Manufacturing Insights.
Added-value services for existing products is favored over product service innovation, but equipment manufacturers remain hungry to develop growth by expanding into new markets and improving quality and reliability.