Skip Echert Web Associates

Description

Give customers access to searchable information Computers on the Internet allow companies to post information in the form of static Web pages. But, with some of the latest software (or some clever programming) , these computers can also help your customers find the information you are providing quickly. Federal Express created an award winning Web site that allows customers to track their packages. In doing this, Fed- Ex is providing a useful customer service while also promoting their product (service).

Level your customer service load How many customers are turned away unsatisfied when your customer service lines are busy? How often do you have slack times when customer support personnel are not handling calls but still cost your business money? E-mail provides "asynchronous communication" that can help level the load. Customers with problems that do not require immediate attention can send an e-mail message through your Web site which can be handled when support people are not busy. Telephone-tag is eliminated for your customers, and you.

Let customers try a sample of your product or service Many new Web tools are becoming available that will allow consumers to try out a sample of what you have to offer before they buy. Gain a competitive advantage by offering a "test drive" of your product or service.

Providing freight transportation services to Anchorage, Fairbanks, Kenai, Kodiak & Southeast Alaska for business and consumers since 1961.

Eliminate the middleman Middlemen exist in some industries where there are barriers to direct contact between producers and consumers. The Internet is a vehicle for removing these barriers. This lowers prices for consumers and increases profits for producers.

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