Software Innovation

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Software Innovation was founded in 1980 by our current President, Richard Threlkeld. Our first client was Xerox at one of their Dallas locations. We wrote Cobol and assembly for their mainframe systems with CICS and IMS. Later we wrote assembly language programs that ran on custom microprocessors in some of the first personal computers. Those used proprietary operating systems. We later ported CPM to their machines. We were also the driving force in replacing literally rooms full of temporary workers with a couple of financial analysts and one of the new-fangled spreadsheets (way before Excel)to compute the annual budgets. Xerox has continually been our client since that initial engagement, but we have worked for many, many other clients as we have grown. These include Allegiance Telecom, American Eurocopter, Bank of America, BancTech, Clarify, Equant, the Federal Reserve Bank, FirstChoice, First RepublicBank, Hogan Systems, InterFirst Bank, MBNA (and its predecessor SSBA), Micros-Fidelios, NCNB, Nortel, Oxford Global Technologies, Stearman Technology Group, and others. At Bank of America, we received their Peak Performance Award - the first time it was given to a group outside the company. We did several long term engagements with Equant in Canada building and enhancing various parts of their global airport management systems. Our latest large projects include a two year help desk design and implementation for the North American part of a major client that substantially reduced headcount and costs while improving customer satisfaction. Based on their savings we were engaed to buld the system for their European company which interfaced with 12 back end systems in 8 languages. That two year project in turn lead to an engagement to update their North American help desk with capabilities from the European system and other new features. These are n-Tier systems with business logic in one middle tier component and the access to back end systems in another. The UI communicates with the business logic module. All communications are encrypted. Data is transferred through XML streams that are converted to business objects in a custom data factory using reflection. The middle tier elements are heavily multithreaded. Connection pooling and cache is used in the back end access. All code is in C# with a local SQL Server system, but it accesses back ends using Oracle and SAP also. These systems reduced the help desk staff necessary to handle a given call volume by half. Response times were tageted in the 3 second range, but measured results were often sub-second. We are a Microsoft Partner and an IBM Partner. Our president, Richard Threlkeld, is a Certified Public Account with over thirty years of experience crafting robust, productive application systems. He started his software career writing operating systems for high end mainframes and brings those concepts to his work. He reads technical texts, industry magazines, online sources, and attends seminars to keep current. He is a member of several user groups and is the treasurer for the Dallas .Net User Group. Our Senior Developer is one of the best object oriented programmers on the planet.

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