SpatialPoint, LLC

Description

When selecting a wireless product, coverage is a key factor in the purchasing decision. Monitoring coverage is also critical to providing high quality customer service. Help customers select your products and services and improve your customer service function with a Coverage Locator.

SpatialPoint has built a successful, customer-focused business by staying on the leading edge of technological developments, nurturing a strong positive relationship with Microsoft and other vendors, establishing valuable core competencies, and creating a responsive and nimble organization that insists on providing superior customer service and support to our customers.

SpatialPoint has experience building a range of mapping applications including real-time network monitoring, call center decision support systems, and sales territory alignment and management. If you need a solution tailored to your unique business requirements, we'll work with you to build a solution that addresses the needs of your organization.

You recognize the need for a web based locator , but what's the point if you're sending your customers to the wrong location? What happens to that customer's perception of your organization if they end up half a mile from the place you were trying to send them to? Believe it or not, many organizations invest time and money into building locators that are inaccurate, resulting in customer frustration and angst. It's something that you don't hear about because your customer probably never complains, they just go elsewhere.

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