Stark Service Solutions LLC

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From corporate Presidents and CEO’s to front line associates, all agree that Formula 10™ and the Touch System™ generate unparalleled results for both the bottom line and the people involved! “I love the GO WOW! Handbooks. Probably the most significant “ah hah” in the workbook is the fact that all guest complaints can be traced back to a breakdown in PACE (Perception, Accuracy, Consistency, and Efficiency). Because I am responsible for responding to our site’s Guest Comment Cards, I was able to take all of our critical input and attribute it to one of these four factors. It helps our employees to see the absolute importance to working to improve our performance in these areas. Thanks Stark Solutions for your excellent products and one-on-one service!!” Sheila Hanley Training Manager Dry Creek Rancheria, Band of Pomo Indians. “Over my three decades in the hospitality industry, inclusive of creating and operating Five-Star, Five- Diamond and Gold Key resorts, this is a refreshing and very innovative approach to customer satisfaction and loyalty management. This is a solid system that generates quantifiable results. All hoteliers will benefit by implementation of the concepts set forth in the Touch System.” Robert A. Gosnell President & CEO, The Pointe International "With my experience in the hospitality industry and my expertise in starting and growing a successful business, the concepts and methodologies offered by Stark Service Solutions are guaranteed to work. We are thrilled to be a partner with Stark Service Solutions in the development of management and coaching skills in companies throughout the hospitality industry." Brandon Steiner CEO & Founder, Steiner Sports “My hotel went from a guest satisfaction score of mid- sevens out of ten to ranking in first place in the brand at a nine point zero. In the past, my property was in the habit of blaming low service scores on the age of the building and the lack of amenities we could offer. Now, we are aware that WE make the difference. The wheels started to turn and our hotel began to run like a fine tuned machine. This program has become the vein of my property. With its implementation, communication flows like a blood stream. If you are looking for results, I strongly suggest that you kick off your shoes and experience how Stark Service Solutions can make your team a perfect ten.” Prince A. Sanders Welcome Office Manager, W Hotels “In the beginning, I really didn’t think my job was beneficial to the success of the hotel. When I went to my first Formula 10™ training, that’s when it actually dawned on me how the importance of my everyday duties had a major impact on the hotel’s success as a whole. The Formula 10™ program has helped me come to the realization that no matter what your job is, from Stewarding to Sales and even In-Room Dining, everyone plays a major role in the success of our hotel, the W Chicago City Center.” Robert Hughes Whatever/Whenever Attendant "In the initial stages, I did not realize the entire program creates such an amazing culture and system where all of my people really want to succeed and have the exact tools to do so confidently.

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