SupportPRO

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Frequently Asked Questions Here are some of the Frequently asked Pre Sales questions from current clients. 1. Why SupportPRO? SupportPRO is a US based company with its own dedicated support center in India. Thus you get the cost advantage of Indian rates, while still getting quality service, bound to the US local laws. SupportPRO can serve all your technical support needs, you can choose a package to best suit your requirements, or we can even help you by creating a custom plan that best suits you. To put it simple, you pay just for what you need! 2. Why do I need to outsource my services to SupportPRO.com? If you have infinite resources, you shouldn ’t. But if your business is like rest of us, you need to maximize your investments without sacrificing quality of support your clients receive. By outsourcing the technical support you are allowing yourself to focus your effort and money in managing, marketing and growing. We will take care of your clients the same way you would. That ’s our promise to you. 3. What is the infrastructure that I need to subscribe to get the technical support services? You do not need any infrastructure for us to provide you the services. We have the entire infrastructure and will give you all of the support you need by remote service. Only requirement is that you need to have a helpdesk/ticket manager installed. If you do not have one we will be happy to install one for you for FREE. 4. Why should I trust the services of SupportPRO.com? SupportPRO.com is owned and operated by Armia Systems, Incorporated Armia Systems, Inc is an established Illinois corporation with head quarters in Schaumburg, Illinois. When you are dealing with SupportPRO you are not dealing with a stranger in another continent. Once you sign up with us for our services, we provide a written agreement and guarantee of our services. 5. Can I get a free trial to check out your services? Sure, we can do that. After all you are entrusting your customers in our hands. We can give you a free trial for two weeks for Customer Ticket Support, after you sign up with us for free trial. Once you signup, please allow couple of days for us to start your free trial. 6. Do I get quality service for your amazingly low rates? As you know high quality is required to keep us in the business for the long haul. Don ’t let our low rates fool you. We offer a quality service at competitive rates because our support center is located in India. We are able to benefit the low cost of living in India. We attract and keep the best talented support engineers for our support center. We own the support center and do not outsource to third parties like some other providers. 7. What do you mean by 'transparent support'? 'Transparent Support' means that your client never knows the source of the response delivered to him/her. S/he will always get the feeling that you are directly dealing with him/her. 8. How does your support team work for me? When you sign up with SupportPRO.com you remain in control for your clients' support. When your customer sends an email to your support system, the SupportPRO team replies on behalf of you.

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