Support Financial Resources Inc.

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Description

Credit Union in Connecticut assets $1.1 Billion "As a Credit Union we pride ourselves on providing excellent service to our customers. Support Financial's Mystery Shopping program not only provides voice-of-the-member information, but it is also a useful coaching tool to help employees see the member service areas they need to improve.

There is no "one size fits all" industry standard of what drives commitment, making it difficult to always know which steps are in the right direction. With You Really Count™, you can identify and determine the unique commitment factors that keep your customers coming back to YOU. Measuring and determining your organization's commitment drivers, especially by your customer segments, is the key that allows you to better position your market focus.

With over 300,000 VoC service experiences measured in the live credit union and bank environments, Support, founded in 1997, is a recognized leader in service and sales performance measurement, actionable analysis, and coaching development.

The most useful and reliable information available to you comes from your customers, the people your organization exists to serve. Their feedback contains the insight you need to draw them to you and keep them telling others about you - both of which are significant to your bottom line.

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