Systems Design West, LLC

Description

Systems Design has successfully partnered with first responders as a leader in the Ambulance Billing and EMS Billing industry for over 22 years.

As a leader in the EMS billing field for over 22 years, Systems Design has established highly effective policies and procedures, developed a comprehensive database of invaluable knowledge, and cultivated productive relationships throughout the industry. Our senior staff members each average over a decade of service with Systems Design which reflects their belief in our mission.

Patient communications is one of the most important parts of our operations . In a very real sense, we represent the EMS client to the patient—a role we take very seriously. Providing compassionate information and assistance to the patients is our priority and goal. Systems Design Representatives are selected for their people skills as well as their technical abilities . They are well trained and motivated to provide courteous, respectful support at all times. This gives the EMS client complete confidence that patients are receiving the best customer service possible. Following receipt of a transport by a Systems Design EMS client, an information sheet and an account statement are prepared and mailed to the patient . These documents provide information about the services they received, policies of the provider, insurance information needed, and contact information including 1-800 phone numbers and a website address. When patients call Systems Design, our experienced service reps are prepared to answer any questions they may have. Patient Web Page . Systems Design clients have an exclusive web page, with the client’s logo, provided by Systems Design.

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