TeaLeaf Technology, Inc.

Description

The Web and ebusiness have matured into robust, powerful components of the modern economy. For example, according to Forrester Research, online retail sales in 2003 were $114 billion and in 2004 they represented 7% of overall retail sales.Unfortunately, rapid deployment and complex, interdependent leading-edge technology are forcing companies to deliver applications that do not provide the same level of customer-centric service as offline channels. Too often, customers fail online due to obstacles that prevent them from successfully completing a business process.Why is it acceptable for customers to fail online, when it is not acceptable for other channels of business? When was the last time you were unable to buy an item in a store during regular business hours? Or not make a transaction in your bank branch or at an ATM? Or not have your insurance agent write you a new policy in his office? When was the last time you were unable to complete a business process online? It's likely to be much more recently and significantly more often.

Companies nearby