Techtronics Inc

Techtronics Inc

  • Deridder, Louisiana
  • 70634

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Description

Toner Pirates typically try to trick companies into giving out information about their copier. They mislead you into thinking you are dealing with your local copier company, or they make several calls into the business, gathering bits of information each time. Typically they will deal with employees not used to ordering supplies, or not familiar with the office machines.Train Your Staff: Train your employees or volunteers, especially new ones & those who answer the telephone or who provide maintenance or support services. If your employees are not familiar with certain callers, advise them to say something like, "I am not authorized to order anything. You will have to speak to the person in charge of ordering supplies and get a purchase order."If you have already accepted the shipment, send the shipper a certified letter with return receipt requested, demanding proof of your order. If there is no valid proof, inform the sender that unless the merchandise is picked up within thirty days, you will dispose of it. By giving the sender an opportunity to recover the merchandise, you invalidate any claim that you accepted an offer of sale merely by keeping the shipment.

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