TeleSmart Networks, Inc.

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Description

TeleSmart® delivers sharper price points and superior technology due to the fact we own, and have built our entire network from the ground up. Our hosted IVR and software allows TeleSmart® to scale its infrastructure to meet the growing needs of clients while providing a bullet proof, world class III redundant network. TeleSmart®'s emphasis on placing customers first gives us an edge on the competition. We sincerely believe in 100% customer satisfaction and will do whatever it takes to keep our valued clients happy. TeleSmart® doesn't need long-term contracts. Rarely do we lose clients.

We can develop highly customized Interactive Voice Response (IVR) applications that are unique to your business and will help you deliver a superior level of care and service to your customers. We work closely with you to develop the optimum call paths, personas and other critical details to ensure that your IVR application will meet the needs of your callers. And by choosing TeleSmart, you gain the benefit of the latest advances in call center technology as well as a robust set of management tools and dashboards to make sure your program is running optimally.

With TeleSmart's Order Status solution, your customers can check the status of any order, anytime, from any phone, just like a Fortune 500 company. Connect your existing order status application with our tools and deliver real time order status information to your customers. Route your customers directly to the order status application or add the order status application to your Virtual Receptionist as a new voice option.

Call Rotations from TeleSmart provide special solutions for companies that require specialized handling of incoming calls. For example, companies involved in targeted marketing or co-op advertising may find Call Rotations particularly useful. If you're part of a group doing network marketing, multi-level marketing (MLM), or Co-op Advertising, you know your company has special needs. TeleSmart helps you establish live answer or voicemail rotations to evenly distribute the calls to a group of people within your organization.

Going deeper, TeleSmart provides methods and systems for tracking call transaction data from incoming telephone calls, including attempted calls that have not been completed, made to individual predetermined subscribers during a defined time period. Information, including demographic breakdowns of calls, such as time of day, day of week or location of origin , etc. is reported automatically by the system.

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