Terry Costa

Description

Items marked as "Special Order" are not in stock in either our physical location or our partners’ warehouses and need to be specially ordered from the designer. We must speak with the manufacturer directly during their regular business hours to confirm your special order can be filled in time for your event date. We are not able to confirm ship dates on Special Orders until you place the order via our site or by phone, provide us with your actual event date, and we confirm the order availability with the manufacturer.

As always we want to make sure your dress arrives in time for your special occasion! The stock availability for many of our products is updated daily and listed on our website as you shop specific styles, colors, and sizes. In the event that the size or color you select is temporarily sold out, unavailable, or back-ordered an estimated availability date may appear. If you do not see an estimated date after choosing your size and color than it is likely the gown is from a designer that requires order confirmation first, in which case we will confirm your special order within two business days from your purchase date and provide you with an estimated ship date via email at that time.

The Terry Costa internship program is unmatched in the industry. Nowhere else will you experience nearly every angle and aspect of the formal-wear industry. Our management team is dedicated to cultivating an effective and mutually rewarding relationship between our business and our interns.

Once you have chosen the perfect gown, shoes, and/or accessories for your event and you are ready to checkout, you can follow our simple checkout process. During checkout, you will notice that we ask you what your "Wear Date” (or the date of your event). This is important information we need to ensure we receive your order in time for your special event. Personal Information is also required to process your payment and order, and to allow us to contact you quickly with ship dates, availability, and any concerns regarding your order. In the event that your original order cannot be fulfilled by your special event date provided at checkout we will contact you immediately and refund your money in full, or allow you to select another dress if you choose. If you need your dress ASAP, or have any questions, please feel free to call us at 972-385-6100.

We at Terry Costa, Inc. take the security of our customers very seriously. Therefore, we have implemented fraud filters in an effort to protect our customers against any suspicious or fraudulent charges. If your order triggers a review by our fraud prevention department, we may require additional information in order to approve for processing. You will be contacted immediately in regards to this matter, and we ask that you contact us back as soon as possible to confirm your order and avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until needed information is received and confirmation process completed. Orders may be flagged due to incorrect/incomplete billing or shipping information, address confirmation, or return policy review. Any delay in shipping or needed upgrade due to this verification process is the responsibility of the customer.

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