The Eastern Management Group

Description

Eastern Management reports that all manufacturer channel programs for unified communications UC and PBX must now be world class, even for manufacturers catering to niche markets such as the SMB, certain vertical industries, or geographies. There are wide differences between the programs of the competitors Eastern Management finds. Some unified communications UC and PBX manufacturers have invested wisely and heavily in best practices.

In 2010 Avaya and Cisco grew their North America PBX market shares by 46% and 18% respectively. The two largest PBX manufacturers accomplished the feat by turning attention to the small customer market, and then took PBX sales and market share from other notable manufacturers.

This amounts to a lot of data we believe you can use. Since we track hundreds of vendors, we can show you how your company's customer satisfaction scores compare to your competitors'. This is a great way to benchmark your operating performance against others. We would be pleased to provide your organization with customized access to our customer satisfaction data to meetyour company's benchmarking needs.

• Eastern Management has over 500 clients throughout the world. • For IT professionals we provide analytical and decision support information to guide IT projects. • Technology companies rely on The Eastern Management Group for marketing research and analysis.

We have performed untold numbers of engagements for technology companies helping each one manage product portfolios and distribution. For dozens of technologies used in enterprises and service providers we provide TAM and forecast market intelligence. We create strategies for our clients because of our ability to use technology information as part of a solution including other research.

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