The Performance Edge, Inc

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Description

The Performance Edge, Inc., headquartered in Pleasant Grove, Utah, was founded in 1990. Our mission is to assist individuals and organizations to achieve higher levels of staff effectiveness, productivity and profitability while at the same time enhancing employee fulfillment, quality assurance and customer satisfaction and retention. We provide the performance assessment, training, and customer service monitoring tools to help you achieve the performance results you desire.

. Scam Alerts. Be aware of common scams and our policies. Overview . We provide quality assurance evaluations in the form of "Secret Shopper Evaluations " to clients in the hospitality, retail and service industries. These customized evaluations help our clients measure their effectiveness in terms of service timing, suggestive selling, quality, merchandise presentation, guest satisfaction, cash handling and compliance issues. Requirements.

Do you have an easy and cost effective way to monitor client satisfaction and to invite new client referrals and to promote follow-up business? Our Client Feedback Referral and Retention programs allow you to easily invite feedback after new client visits and to invite new client referrals. Optional periodic e-newsletters or birthday greetings can further promote your products and services. Get client feedback, invite new client referrals and promote your business through one integrated program.

We have been providing Onsite Mystery Shopper programs throughout the United States since 1990. We customize our programs to reflect your unique service and quality standards and needs. Whether you need an ongoing program or an occasional inspection, we are there to help. We carefully select, train and monitor our evaluators to ensure the highest quality reports. We use cost saving technologies to give you timely and relevant information 24/7 from our web servers.

The Performance Edge Inc. is a mystery shopping / secret shopping / customer feedback / training and development company dedicated to helping improve customer service and customer retention. We offer mystery shopper / secret shopper services, recorded telephone evaluations and online telephone skills and customer service training to most industries. We deliver customer service training, team training, customer feedback, referral and retention services that increase customer satisfaction, retention and loyalty. Let us aid you in your quest for success.

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