The Pipe Rack

Description

The Piperack is committed to one guiding principle: Integrity. Integrity means that we follow a strict code of business ethics in our dealings with our customers and suppliers. We are bound by this code to be fair, honest, and equitable. It assures those we deal with that there is no difference between what we say and what we do. What does this mean for you, our customer? It means that all policies will be written down for our customers to see. It means that we will treat all customers fairly and equally, no matter if they buy one $30 item or spend thousands per month. It means that we will not play favourites, nor will we extend any favouritism in exchange for praise in public forums. It means that we will treat customers with respect, even when they do not return the favour. It means that in everything we do, we will try to hold ourselves to a higher standard than expected, and failing that, will rectify the problem to the best of our abilities. It also means that we will stand by our products and service. Because of our commitment to your satisfaction, we offer a 100% Satisfaction Guarantee on every item we sell. This allows you one week to examine your purchase and return it, unsmoked, for a full refund. Click this link to visit our consignment and trade policies page. Click this link to go directly to our Satisfaction Guarantee Section. Click this link to go directly to our Payment and Shipping Section. Click this link to go directly to our Return Policy Section. Click this link to go directly to our Il Ceppo Return Policy Section. Click this link to go directly to our "How to Return Something" Section. Click this link to go directly to our Discount Policy Section. Click this link to go directly to our Reservations Policy Section. Click this link to go directly to our Special Order Policy Section. OUR 100% SATISFACTION GUARANTEE: If any item we sell fails to meet your satisfaction, you may return it within one week - provided it has not been smoked - for a full 100% refund of the purchase price (minus shipping fees). Just contact customer service within one week of receipt and we will provide you with full instructions. If the reason for the return was due to negligence on our part, we will also refund all return shipping fees. (For full details of our return policies, please see below.) Return to top of page OUR RETURN POLICY: At The Piperack, it is our goal to make sure you are completely satisfied. Every unsmoked pipe, estate pipe, leather accessory, lighter and vintage tin we sell comes with our 100% Satisfaction Guarantee, provided that the item has not been smoked or used (or in the case of tins, opened). What this means is that if, for any reason, you are not satisfied with your purchase, return the unsmoked pipe, unused item or unopened tin within one week of receiving it for a full refund of the purchase price, minus all shipping charges. While no reason is needed, if you can let us know why you're not satisfied it will help us serve your needs better in the future.

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