The Quality Connection

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Be sure your PC, browser cache, spam blocker, and server firewall are pre-conditioned. No refunds or exchanges for no-shows or un-conditioned PCs or servers. On Demand link available for 7-14 days after order only. Live WEBinar registration closes one day before event. Click on WEBinar preparation for more. See our Customer Satisfaction and Return Policy for terms. Address other questions via our " Frequently Asked Questions " and our WEBinars and Resources as needed. Frequently Asked Questions The following Frequently Asked Questions are indexed here, and appear in full at the end of this page. How do I Order and Register? Are DVDs Available for On Demand Contents? How do Group Registrations Work? What Live WEBinar preparations should I make? Attendee name on my credit card? New order look and feel? New WEBinar system? Can we use purchase orders? Any alternatives to Credit cards? When do I need an expanded use number? Live or On Demand? How do On Demand flash movies work? How long is On Demand good for? On Demand movie or audio/PowerPoint files? Multiple WEBinars. Multiple On Demands? Who can attend live WEBinars, and how? How do I know WEBinars work on my machine? I have done pre-conditioning, still doesn't work. What now? I'm new to WEBinars. How do they work? Why didn't I get my link via email? May I share On Demand Links? What's the cost? What does my screen look like? What does a WEBinar offer? Why do we use telephone instead of VOIP? How much do I pay for the teleconference? Will I need special software? WEBinars were free, now they cost money. Why? What more do I get with paid WEBinars vs. free ones? How do free WEBinars work? My credit card was declined. How come? Can I order multiple WEBinars with one order? Bill address, Ship address, multiple emails. Help! Can I get a receipt? Do I get audio/PowerPoints when I order the live WEBinar? How does the video work? Do I get a refund if I cannot attend? Can I substitute? Can I substitute without email access? Can I get recertification credits? How do I Order and Register? No physical products are shipped, unless you order the On Demand DVD; the entire process of ordering, payment, and order fulfillment is via email. Be sure you can receive emails from us. Select the desired WEBinar subject. The "event" page for your chosen WEBinar is found on our website, both on the home page, and under "WEBinars" within "site navigation" at the upper left of any of our web pages. If you got an email promotion from The Quality Connection, Unicom, QAI India, QAI USA, or other sponsors, the registration link in that email points to the current event page as well. -Determine time: Domestic / International. The recommended countries and times are contained on the events page, which contains a link to find out when it is offered in your country. -Determine type: live, On Demand, or both. There is substantial savings ordering On Demand with live, at the same time. Remember, live alone does not include PPTs. For series, there may be promotions offering groups of future WEBinars at additional savings. -Determine attendee count for groups.

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