The Trade Show Display Store

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Return Policy All orders from Tradeshow Display Store, Incorporated may be returned within three days for a refund with the exception of the products listed below. There may be a 10%-20% restocking fee applied to any returned item, at our discretion. In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). Call (916) 941-1202 to obtain an RMA# from a Tradeshow Display Store, Incorporated representative. All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within three days of the receipt date, and all items must be landed at our warehouse within ten days of the return request. All free items must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levy a restocking fee of 20% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied. Items may not be returned if subject to neglect, abuse, misuse or damaged. Tradeshow Display Store, Incorporated is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since Tradeshow Display Store, Incorporated cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured. Product Exceptions to Return Policy All customized product orders will be exceptions to the return policy stated above. Customized items include but are not limited to any graphics, customizable color panels, or special order items. All non-stock items will not be able to be returned, unless qualified prior to purchase for return. If there is any question as to whether the product can be returned or not, please call (916) 941-1202, and ask a Tradeshow Display Store, Incorporated representative. Lifetime Limited Warranty Tradeshow Display Store, Incorporated provides a limited lifetime warranty on the following items: Pop-Up Display pop-up frames against manufacturing defects in materials and workmanship during normal use. All repairs needed to coincide with this limited lifetime warranty policy will be done at no charge with the exception of shipping and handling charges.

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