The Virtual Concierge, LLC

Description

The Virtual Concierge brings solutions to the challenge of recruiting and retaining top talent. Each client company's service need is unique, so each concierge program is custom-created to fill that need. Our team's current contracts include providing lifestyle management services to over-worked employees of accounting firms, and providing grocery research and shopping services for test kitchens and quality assurance departments of major food industries.

We provide thorough training to bring your company a concierge who is creative, capable, and above all, committed to customer service excellence.

We provide the knowledge, both in a manual and electronic formats, to build the backbone of your service program.

We search, negotiate, plead and sometimes connive to get our customers what they want (though we stick to our good ethics and morals). We rarely give up. We want to make our customers happy – because when they’re happy, we’re ecstatic. We long to be appreciated (for you therapists out there, we know it may be an illness!), and love to see a smile – knowing we helped create it.

The role of a concierge is to assure that customers get whatever they desire, within reason. Concierge duties may range from a task as small as giving directions to a nearby store to arranging a marriage proposal or wedding anniversary. Concierge duties also include trading and negotiating with other concierge and vendors to fulfill the needs of their customers for things such as great sports tickets, better theater seats, last-minute restaurant reservations, or sold out concert tickets. Finally, the role of a concierge may extend as far as providing personal shopping services, pet walking services, organizational tasks, and arranging medical or home care needs.

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