- Tom Holtz
Website Links
Description
Though most organizational leaders understand the importance of happy people and happy customers, their focus tends to be on financial performance. One way to provide a balance in the focus of the leaders is to provide a balance in the measures and metrics they utilize to assess the performance of the business and be better positioned to make good decisions. The Balanced Scorecard , first proposed by Harvard business professors Kaplan and Norton, provides a framework to balance the measures around four aspects: financial, operational performance, customer and learning/innovation (people).
WHY! Company is dedicated to providing unquestionable value to our clients through training, consulting, and transformational change initiatives.