Total Outsourced Systems, Inc.

Description

Whether operating in a Business-to-Consumer or Business-to-Business environment, we have the experience and capabilities to add real value to our customer relationships. Our veteran team has decades of experience in acquisition, retention, customer support and customer relationship management.

When it comes to outsourcing, one size doesn't fit all so you want an outsourcing partner that will "think outside the box" and will taylor a program to meet your specific needs. The outsourcing company you choose must be able to adapt quickly and efficiently to your customer's needs with complete transparency.

Founded in 1986 as an IT services company, TOS has evolved into a contact center services and solutions provider delivering customer contact solutions to industry-leading clients worldwide.

We provide local governments and municipalities a solution for dealing with the growing number and complexity of inbound service requests. Today even a small city has hundreds of different phone numbers related to the delivery of services. Given mounting budget pressures, cost cutting is today's mantra. By consolidating these numbers and outsourcing to proven service provider, local governments and municipalities can realize significant cost savings. Our solution consolidates their inbound calls and by, utilizing standardized processes between departments as well as best in class technology, offers their constituents a consistent single message when reaching out for help.

We provide your customers with access points into service and sales across all the new channels. Our reps respond to customers who need help with orders, returns, shipping details, product questions, and so much more.

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