TouchStar

Description

TouchStar’s inbound customer service solutions can help your business route customers to the right agent, supply caller information to agents with screen pop, provide managers with the ability to monitor and communicate in real time with agents, and increase capacity and flexibility by leveraging VoIP and web-based applications.

The Noble Solution suite is a unified Customer Interaction Management (CIM) solution for today's advanced business environments, offering a comprehensive solution for managing inbound, outbound, and blended customer contacts. Noble Systems helps you control costs and improve operational efficiencies with information management and functional tools to manage blended voice, email, and web-based communications. Our solution combines an open platform with an integrated relational database, script and center management tools, and real-time reporting to offer a complete, integrated platform for managing our customer contact programs.

FCC, FTC, FCDPA, and DNC regulations must be managed, even with a virtual call center. We provide all the tools you need to manage customer satisfaction and regulatory compliance for your virtual call center.

TouchStar, and our subsidiaries, have worked with more than 1,500 worldwide customers that market products on the phone for more than 20 years. Our experience is the foundation of our product development, training, and consulting services for our Telemarketing clients.

Whether you service multiple clients or you are marketing your own products, TouchStar provides world class Telemarketing solutions.

Products & services

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