Triad Communications

Description

If all goes well, you’ll be able to have your client confirm that the piece meets their need. If not, you’ll have a few minutes to discuss what small tweaks can be made in the remaining time. This way you’re working with your client to make only the absolutely necessary edits that push the piece to its greatest level of effectiveness.

Steven Ross, the creative force behind Triad Communication, has worked for more than 13 years as an award winning graphic designer, creative director, and currently as Vice President of IT Operations. Steven provides creative design and coding solutions that visually communicate the client’s message, while using the most advanced development functionality and application flow. Steven’s focus is on delivering the best solution on time and within budget.

While automated voice technology continues to improve, it’s becoming clear that it will never fully replace the friendly voice of a customer service representative. More and more, companies are beginning to reincorporate live agents into their inbound phone programs. And if you’ve ever been tasked with finding the right call center for your unique program, you know how difficult this process can be. Most call centers will claim their expertise in your industry, and their experience in the type of calls you need them to take or make.

Mike’s primary role is to stay out of the way of the Triader’s so that they can do their best for clients. Before Triad, Mike was Director of Public Affairs at Philip Morris USA in New York. Raised in Iowa and educated in New York City, he combines Midwestern common sense with Big City Street Smarts to provide smart and rational solutions for clients.

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