Triangle Concierge Inc

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“We are a mid-size property management and real-estate investment company located in Chicago. We have grown exponentially over the past year and our staff was in need of some customer service training. We felt the best possible customer service experience would be from a concierge expert like Katharine and we were not disappointed! We elected to have Katharine come and do a one-day workshop with our entire staff.

Our staff has since gone out of their way to be kind, polite, approachable and proactive when dealing with our customers. Katharine also inspired us as a company to continue the conversation through regularly scheduled all-staff meetings dedicated to customer service related topics. We’ve also hired a full-time concierge dedicated to facilitating communication with customers to ensure we continue to provide the best possible experience with our company!

Katharine Giovanni’s Book Going Above and Beyond is a must read for anyone wishing to provide excellent customer service. Also, it should be required reading for new employees of any company or agency. I have worked for agencies who paid tens of thousands of dollars to contractors to provide workshops teaching their employees how to provide good customer service. These agencies could have saved a great amount of money by simply providing a copy of Katharine’s book in the orientation packet for any new employee.

Ricketts Luxury Anguilla First of all, Susan and I both want to extend our appreciation for the opportunity to attend your workshop on starting a Concierge business. The topics presented were valuable in creating a sound foundation from which to go forward. The Concierge Training Workbook is a resource that will continue to assist us in providing a pathway over which "Nextasea, Inc. Concierge and Personal Shopper Services" will proceed with confidence.

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